The Peerless Guarantee of Excellence
Your satisfaction is our top priority here at Peerless Coffee Company where we put 100 years of experience into every bean we roast to create some of the finest coffees available. We strive to make each cup of Peerless coffee a unique, enjoyable experience. If you are in any way dissatisfied with your coffee order, you may return the product in it’s original packaging within 30 days for a refund (minus shipping and handling).
Orders are shipped via UPS Standard Service or UPS 3-Day, please refer to chart below. Please call us at 1-800-310-5662 for additional questions. Unfortunately, we are unable to ship internationally at this time. We do not ship on weekends.
| Order Amount |
UPS Ground |
UPS 3-Day |
| $0 to 25.00 |
$9.99 |
$23.00 |
| $26.00 to $50.00 |
$9.99 |
$26.00 |
| $51.00 to $75.00 |
$9.99 |
$29.00 |
| $76.00 to $100.00 |
$9.99 |
$32.00 |
| $101.00 to $125.00 |
$9.99 |
$35.00 |
| $126.00 to $150.00 |
$9.99 |
$40.00 |
| $151.00 to $250.00 |
$9.99 |
$45.00 |
| $250.00 and up |
Free ship |
Call |
Alaska and Hawaii will incur a $25.00 surcharge for shipping via UPS. To save on shipping to Alaska and Hawaii, please call and place your order in person, 800-310-KONA.
We do ship to APO/FPO. Please call us at 800-310-KONA for rates.
Currently, we only offer shipping within the United States.
To contact us with any questions, please call 800-310-KONA ( Monday-Friday 8:30am-4:30pm PT) or e-mail us.
Yes, you can. A change or cancellation can be requested 7 days prior to the next delivery. Refunds are calculated on the undelivered coffees only. Contact Customer Service at 1-800-310-KONA or tellme@peerlesscoffee.com.
Absolutely. Please call us 7 days before the next shipment. Contact Customer Service at 1-800-310-KONA or tellme@peerlesscoffee.com.
To maintain the best freshness of the coffee, we recommend ordering coffee as whole beans. Then, with a coffee grinder, you can grind the coffee just before brewing it to make sure it’s as fresh as possible.
If you do not have a grinder or do not know what type of grind you should get or are buying coffee as a gift and do not know what type of coffee maker your friend has, it’s generally a safe guess to order coffee that’s ground “drip.” Most coffee makers are automatic drip and this is the preferred grind for them. If you are ordering coffee for use in an espresso machine, order “espresso” grind.
6 oz. cup of coffee = 100 milligrams of caffeine
1.5-2 oz. shot of espresso = 80-100 milligrams of caffeine
12 oz. cola drink = 38-45 milligrams of caffeine
Is decaffeinated coffee 100% caffeine free?
A decaffeinated cup of coffee has 97 to 99 percent less caffeine than a caffeinated cup. A 6 oz. cup of decaf has 1 to 5 milligrams of caffeine.
Peerless Coffees are certified Kosher by the Orthodox Rabbinical Council of San Francisco (KORC). This means that a rabbi has overseen our production facility and can vouch for the purity of our coffees and teas, including the fact that our storage and production facilities meet with stringent requirements of cleanliness.
For dark roasted coffee, the “oil” on the surface of the beans is a sign of freshness. It’s actually not oil, but starches in the beans that have been released by the dark roast. Lighter roast coffees do not release any oil on the surface of the beans.
We will deliver to your home or office with several payment options: check or money order by mail, and major credit cards for online or phone orders. To contact us with any questions about ordering, please call 800-310-KONA (Monday-Friday 8:30am-4:30pm PT) or e-mail us.
At Peerless Coffee and Tea, we are committed to food safety. We are aware of the health and safety issues regarding food allergens and take all necessary precautions to ensure that our food products stay safe, wholesome, and allergen-free for our customers.
All of the products manufactured at Peerless Coffee and Tea are allergen-free. We do not use any of the nine major food allergens (milk, eggs, fish, crustacean shellfish, tree nuts, peanuts, wheat, soybeans and Sesame) as ingredients in any of our manufactured products.
The coffee products produced in our facility consist only of two ingredients, high quality coffee beans and additional flavorings for our flavored coffee line. Although our flavored coffee line includes items like “hazelnut” or “vanilla nut”, these flavors are all allergen free since they are not derived from real tree nuts but are artificially made. Our letters of specification from our flavoring suppliers verify and guarantee our flavors to be allergen-free.
Furthermore, Peerless Coffee and Tea’s Food Safety Program includes HACCP Program, Good Manufacturing Practices (GMP’s) and Employee Trainings as it relates to prevention and control of unwanted and potential allergens to our products.
To order via the web:
Order online at www.peerlesscoffee.com.
To order via phone:
Call 800-310-KONA (5662) from within the US at any time. You can leave your order with our order desk voicemail. If you wish to speak to a live person our office hours are Monday-Friday 8:30am-4:30pm PT.
To order via mail:
Enclose your order with a check, money order, or credit card number and expiration date. Please note: we do not accept cash or COD orders. Be sure to include the appropriate shipping fees for each shipping address. Mail your Order to:
Peerless Coffee and Tea
Mail Order
260 Oak St
Oakland, CA 94607
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