The Peerless Guarantee of Excellence
Your satisfaction is our top priority here at Peerless Coffee Company where we put 90 years of experience into every bean we roast to create some of the finest coffees available. We strive to make each cup of Peerless coffee a unique, enjoyable experience. If you are in any way dissatisfied with your coffee order, simply call our toll free number for quick, easy replacement.
Orders are shipped via UPS Standard Service or UPS 3-Day, please refer to chart below. Please call us at 1-800-310-5662 for additional questions. Unfortunately, we are unable to ship internationally at this time.
|Order Amount||UPS Ground||UPS 3-Day|
|$0 to 25.00||$6.99||$23.00|
|$26.00 to $50.00||$6.99||$26.00|
|$51.00 to $75.00||$6.99||$29.00|
|$76.00 to $100.00||$6.99||$32.00|
|$101.00 to $125.00||$6.99||$35.00|
|$126.00 to $150.00||$6.99||$40.00|
|$151.00 to $200.00||$6.99||$45.00|
|$200.00 and up||$6.99||$50.00|
Alaska and Hawaii will incur a $25.00 surcharge for shipping via UPS. To save on shipping to Alaska and Hawaii, please call and place your order in person, 800-310-KONA.
We do ship to APO/FPO. Please call us at 800-310-KONA for rates.
Currently, we only offer shipping within the United States.
To contact us with any questions, please call 800-310-KONA ( Monday-Friday 8:30am-5:30pm PT) or e-mail us.
Yes, you can. A change or cancellation can be requested 7 days prior to the next delivery. Refunds are calculated on the undelivered coffees only. Contact Customer Service at 1-800-310-KONA or email@example.com.
Absolutely. Please call us 7 days before the next shipment. Contact Customer Service at 1-800-310-KONA or firstname.lastname@example.org.
To maintain the best freshness of the coffee, we recommend ordering coffee as whole beans. Then, with a coffee grinder, you can grind the coffee just before brewing it to make sure it’s as fresh as possible.
If you do not have a grinder or do not know what type of grind you should get or are buying coffee as a gift and do not know what type of coffee maker your friend has, it’s generally a safe guess to order coffee that’s ground “drip.” Most coffee makers are automatic drip and this is the preferred grind for them. If you are ordering coffee for use in an espresso machine, order “espresso” grind.
6 oz. cup of coffee = 100 milligrams of caffeine
1.5-2 oz. shot of espresso = 80-100 milligrams of caffeine
12 oz. cola drink = 38-45 milligrams of caffeine
Is decaffeinated coffee 100% caffeine free?
A decaffeinated cup of coffee has 97 to 99 percent less caffeine than a caffeinated cup. A 6 oz. cup of decaf has 1 to 5 milligrams of caffeine.
Peerless Coffees are certified Kosher by the Kosher Supervision of America (KSA). This means that a rabbi has overseen our production facility and can vouch for the purity of our coffees and teas, including the fact that our storage and production facilities meet with stringent requirements of cleanliness.
For dark roasted coffee, the “oil” on the surface of the beans is a sign of freshness. It’s actually not oil, but starches in the beans that have been released by the dark roast. Lighter roast coffees do not release any oil on the surface of the beans.
We will ship coffee, tea and other items the first business day following your order date. We’ll deliver to your home or office. We offer several payment options: check or money order by mail, and MasterCard, Visa, or American Express online, by phone, fax or mail. To contact us with any questions about ordering, please call 800-310-KONA (Monday-Friday 8:30am-5:30pm PT) or e-mail us.
To order via the web:
Order online at www.peerlesscoffee.com.
To order via phone:
Call 800-310-KONA from within the US at any time. You can leave your order with our order desk voicemail. If you wish to speak to a live person our office hours are Monday-Friday 8:30am-5:30pm PT.
To order via fax:
Fax your order with your name (as it appears on your credit card), your credit card number and expiration date to 510-763-5026. Please be sure to include your phone or fax number in case we need to contact you.
To order via mail:
Enclose your order with a check, money order, or credit card number and expiration date. Please note: we do not accept cash or COD orders. Be sure to include the appropriate shipping fees for each shipping address. Mail your Order to:
Peerless Coffee and Tea
260 Oak St
Oakland, CA 94607
To order a free Peerless Coffee and Tea direct-mail catalog, call us toll-free at 800-310-KONA, or contact Peerless Coffee Mail Order.